Grab the attention of customers using SMS
with a 98% open rate, SMS is an effective way of reaching your customers.
Instant, Relevant and Engaging Communications
SMS is an effective communication tool that can boost engagement and provide timely information to customers.
ipSCAPE’s cloud contact centre software enables SMS messages to be easily sent to customers.
Campaigns can be configured to facilitate automated SMS notifications after a call or event.
SMS messages can include:
- Website links
- Map directions
- Confirmation numbers
- Image attachments
Ensure customers receive important information via SMS such as appointment reminders, links to terms and conditions, contracts, and images, all easily triggered by the agent.
Consistent Agent Experience
SMS notifications are sent in an easy-to-use email format directly within the software’s Agent Toolbar, creating a consistent agent experience across the entire platform.
Inbound & Outbound Capability
Generate consistency of customer interactions with inbound and outbound SMS capability.
Agents work from a single toolbar. The ipSCAPE platform integrates effortlessly with other systems using a 100% cloud-based solution.
Real Time Reporting
Access secure and advanced real time reporting. This comes as a standard feature within ipSCAPE.
Personalised dashboards, which combine all data into one interface, can be customised to meet business needs.
"Our multichannel communications are powered by ipSCAPE’s contact centre technology which helps us create better customer experiences for our wine enthusiasts.."
– Customer Service Director, Laithwaite’s Wine People