SMS

Grab the attention of customers using SMS
With a 98% open rate, SMS is an effective way of reaching your customers.

Instant, Relevant and Engaging Communications 

SMS is an effective communication tool that can boost engagement and provide timely information to customers.

ipSCAPE’s solution enables SMS messages to be easily sent to customers.

Campaigns can be configured to facilitate automated SMS notifications after a call or event.

SMS messages can include:

  • Website links
  • Map directions
  • Confirmation numbers
  • Image attachments
SMS messaging capabilities with ipSCAPE
Stay in contact with customers using SMS

Multi-channel Communication

Agents can manage communications across SMS, Voice, Web Chat and Email using the ipSCAPE ‘Agent toolbar’. Queues can be prioritised, so agents are always productive and customers are served based on their channel preference.

 

ipSCAPE – The Only Solution You’ll Ever Need

Use the latest cloud technology innovations to connect with your customers and create exceptional customer experiences.

Customer Information

Ensure customers receive important information via SMS such as appointment reminders, links to terms and conditions, contracts, and images, all easily triggered by the agent. 

Consistent Agent Experience

SMS notifications are sent in an easy-to-use email format directly within the Agent Toolbar, creating a consistent agent experience across the entire platform. 

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Inbound & Outbound Capability

Generate consistency of customer interactions with inbound and outbound SMS capability.

Cloud Based

Agents work from a single toolbar. The ipSCAPE platform integrates effortlessly with other systems using a 100% cloud-based solution. 

Real Time Reporting

Access secure and advanced real time reporting. This comes as a standard feature within ipSCAPE.  

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Personalised Dashboards

Personalised dashboards, which combine all data into one interface, can be customised to meet business needs. 

"Our multichannel communications are powered by ipSCAPE’s contact centre technology which helps us create better customer experiences for our wine enthusiasts.."

– Customer Service Director, Laithwaite’s Wine People

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