Call Centre Reporting
Monitor the performance of your call centre team with real-time reports accessible from any device
Monitor Real-time Call Centre Performance
To optimise the performance of your call centre team with real-time insights from ipSCAPE’s variety of rich and detailed live reports and wallboards. Gain instant visibility of individuals or campaigns even when your team is working from home.
ipSCAPE has a wide range of call centre reports including:
- Calls by type
- Detailed workflow report
- Calls by queue by agent
- Sales per hour
Reports can be viewed live or emailed to supervisors at a scheduled time. Data can also be exported to a csv.
Motivate your Contact Centre Team with Wallboards
Create a competitive atmosphere in your contact centre and motivate your team through information displayed on real-time wallboards agaist key performance indicators (KPIs).
Wallboards can be accessed from the ipSCAPE ‘Workspace’ or published to a URL (web page) to be displayed on any device, such as:
- TV Screen
Create dynamic wallboards containing multiple displays that rotate based upon timers you place on each report page.
The ipSCAPE platform provides you with all the features you need to manage and motivate your call centre team
Full Suite of Reports
A selection of call centre reports is available to help monitor and provide visibility of your team’s performance.
Easy to use tool to monitor and test that the correct process and engagement methodologies are adhered to.
In-depth call centre supervisor and agent training is available and facilitated by the ipSCAPE team.