Reporting

Monitor the performance of your team with real-time reports accessible from any device

Monitor Real-time Performance

To optimise the performance of your team with real-time insights from ipSCAPE’s variety of rich and detailed live reports and wallboards. Gain instant visibility of individuals or campaigns even when your team is working from home.

ipSCAPE has a wide range of reports including: 

  • Calls by type
  • Detailed workflow report
  • Calls by queue by agent
  • Sales per hour

Reports can be viewed live or emailed to supervisors at a scheduled time. Data can also be exported to a csv.

Reporting Capabilities
Monitoring call centre performance

Motivate Your Team with Wallboards

Create a competitive atmosphere in your contact centre and motivate your team through information displayed on real-time wallboards agaist key performance indicators (KPIs).

Wallboards can be accessed from the ipSCAPE ‘Workspace’ or published to a URL (web page) to be displayed on any device, such as:

  • TV Screen
  • Mobile
  • Laptop/Desktop

Create dynamic wallboards containing multiple displays that rotate based upon timers you place on each report page.

ipSCAPE Capabilities

The ipSCAPE platform provides you with all the features you need to manage and motivate your team

Full Suite of Reports

A selection of reports are available to help monitor and provide visibility of your teams performance.

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Quality Assurance

Easy to use tool to monitor and test that the correct process and engagement methodologies were adhered to.

Comprehensive Training

In-depth supervisor and agent training is available, facilitated by the ipSCAPE team. 

Would you like to know more about ipSCAPE?