Monitor the performance of your team with real-time reports accessible from any device
Monitor Real-time Performance
To optimise the performance of your team with real-time insights from ipSCAPE’s variety of rich and detailed live reports and wallboards. Gain instant visibility of individuals or campaigns even when your team is working from home.
ipSCAPE has a wide range of reports including:
- Calls by type
- Detailed workflow report
- Calls by queue by agent
- Sales per hour
Reports can be viewed live or emailed to supervisors at a scheduled time. Data can also be exported to a csv.
Motivate Your Team with Wallboards
Create a competitive atmosphere in your contact centre and motivate your team through information displayed on real-time wallboards agaist key performance indicators (KPIs).
Wallboards can be accessed from the ipSCAPE ‘Workspace’ or published to a URL (web page) to be displayed on any device, such as:
- TV Screen
Create dynamic wallboards containing multiple displays that rotate based upon timers you place on each report page.
The ipSCAPE platform provides you with all the features you need to manage and motivate your team
Full Suite of Reports
A selection of reports are available to help monitor and provide visibility of your teams performance.
Easy to use tool to monitor and test that the correct process and engagement methodologies were adhered to.
In-depth supervisor and agent training is available, facilitated by the ipSCAPE team.