Professional Services

Customer Experience experts with a breadth of industry knowledge to help achieve your digital transformation goals

Experts You can Trust

ipSCAPE has a team of Customer Experience professionals who have designed and deployed hundreds of contact centre implementations.

With decades of experience across different industries, our team can help organisations make the most of their Customer Experience Technology to:

  • Optimise Sales
  • Implement Customer Service Best Practice
  • Build a VOC customer program (NPS or CSAT)
  • Create Customer Self-service capabilities
  • Gain Insights through Business Intelligence tools
  • Develop a Speech Analytics Program*
  • Integrate with CRMs*
  • Educate employees through Training

*subject to scope

 

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Customer-centric Technology

We built the technology through the lens of the customer and we work with our clients to ensure our product is always helping them achieve their goals.

Our Professional Services Team will help you create a high performing contact centre, sales team or customer service system. We know the technology because we built the technology. 

Discover how our team of Customer Experience experts can help your business

Find out how we can help your business create engaging customer experiences through

Strategic Insights

Understand patterns in customer behaviour and manage the performance of your team through Business Intelligence

Self Service

Create customers self-serve capabilities using ipSCAPE’s Intelligent IVR builder and AI tools such as Virtual Agent Voice.

Multi-channel Communications

Reach more customers through the creation of multi-channel engagement programs across Voice, Web Chat, Email, SMS and more

Voice of Customer

Learn more about customer through a Voice of Customer programs to better understand loyalty and satisfaction using CSAT and NPS

IVR Review

A full audit of your customer workflows, identifying areas of improvement and smart routing recommendations

Dialler Optimisation

Dialler strategy review and consult to identify opportunities to increase contact rates and list penetration