Effortlessly embed your contact centre into any cloud-based customer relationship or business intelligence tool using an open interface API
Easily Integrate Call Centre Customer Information
ipSCAPE offers Application Programming Interfaces (APIs) for advanced leads management, integration capabilities and reporting.
Easily integrate call centre customer information into any web-based tool such as a Customer Relationship Management system, Business Intelligence solution and Workforce Management tools.
Make Data-driven Decisions for Better Call Centre Performance
ipSCAPE offers a library of APIs which work with numerous Business Intelligence tools. This will provide you with greater insights into your contact centre performance. Easily identify opportunities for improvement or create wall boards to motivate and monitor your call centre team.
The ipSCAPE call centre software platform provides you with all the features you need to run a world-class contact centre.
Single Source of Truth
Integrating your cloud-based customer-facing tools into your contact centre. ipSCAPE provides you with the complete picture of your customer information and call centre performance.
Timed workflow prompts within ipSCAPE can be created based on specific call events. These might include emails which are sent when a call is concluded. Workflows create efficiencies within your contact centre.
You can tailor information that is displayed to your call centre agents. Whether for privacy or productivity reasons, ipSCAPE provides you with a library of APIs.
IVR CRM Integration
Maintain accurate customer records in Salesforce, Zendesk and ServiceNow CRMs by integrating information captured in the IVR straight into the CRM.