Australia’s Leading Call Centre Software
Award Winning Cloud-based technology that delvers exceptional multi-channel customer experiences through Voice, Email, Web Chat and SMS.
ipSCAPE powers the communications for call centre, sales and customer support teams. The ipSCAPE technology is feature-rich, scalable and offers advanced integration capabilities with advanced API capabilities.
Engage prospective customers through Outbound campaigns
ipSCAPE offers a comprehensive outbound solution that enables businesses to create personalised experiences with their customers. Whether your Outbound call centre specialises in collections, fundraising or sales – ipSCAPE can support your business goals.
The ipSCAPE Outbound solution includes:
- Leads management tool – that streamlines the process to upload lead lists
- Personalised scripting – enabling agents to create tailored experiences
- ipSCAPE PAY – a PCI compliant payment solution
- Industry-leading Dialler – Predictive, Preview, Progressive
- CRM integration – with CTI adaptors to provide telephony for leading CRMs such as Salesforce and Microsoft Dynamics
Create exceptional customer service experiences in your Inbound call centre
Ensure customer queries are handled by the most appropriate agent, creating a seamless customer experience.
ipSCAPE’s inbound call centre software can help your agents provide exceptional customer experiences through features such as:
- Intelligent IVR builder – with smart routing options and the ability to create self-service options to reduce cost–to–serve
- Multi-channel communications tools – including Voice, Email, SMS and Web Chat to quickly respond to customer queries
- Integration with customer ticketing system solutions – such as ServiceNow and Zendesk
“I can’t stress this enough to anybody considering engaging with ipSCAPE – they are a genuine pleasure to deal with and after years of dealing with the major players, that is a REFRESHING change.”
– Benjamin L. , General Manager – Opus
Proactively support customers on your website through Live Web Chat
Enable your agents to seamlessly and quickly resolve queries or answer questions while your customers browse your website.
Benefits of ipSCAPE’s Web Chat feature include:
- Themes and customisation capabilities – to seamlessly integrate with your website’s branding
- Ease of use and fast implementation
- Chat Templates – respond to chats more efficiently, resulting in better customer response rates
- Multi-chat capabilities – agents can service multiple customers at a time, improving productivity
Effectively manage email communications with ipSCAPE’s call centre software
Route, access and respond to customer emails efficiently with ipSCAPE’s Email functionality.
Web forms and emails can be routed to teams or individual agents for processing in a timely manner. In a blended Australian call centre environment, saving emails as drafts helps prioritise more immediate tasks, such as an incoming call.
Benefits of ipSCAPE’s Email tool includes:
- Faster response rates through customisable email templates
- Prioritisation of activities enabled by email draft feature
- A multi-channel experience as emails can be sent whilst maintaining voice communication
Cater to different communication preferences by offering SMS
Leverage SMS messaging for fast communication between customers and your contact centre. Effectively manage SMS communications through ipSCAPE’s call centre software, with messages converted to email for easy processing by agents.
Benefits of the SMS channel include:
- Cater to different communication preferences
- Easily and quickly respond to customer queries