REIMAGINE Retail Customer Communications

Technology that supports you through the changing retail landscape

Cloud communication technology

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An increase in loyalty of 5% lifts lifetime profits per customer as much as 76%” – Customer Loyalty Engagement Index, Brand Keys 2021

Reimagine Retail Customer Service

Build loyalty and create deep customer engagement through ipSCAPE’s omni-channel communication technology.

Gain insights into customer behaviour and create customer journeys that create exciting retail experiences for your customers. Whether they purchase from your website, in-store or over the phone, you can personalise the conversation across their preferred channel to create memorable moments.

ipSCAPE integrates with Microsoft’s innovative suite of applications to help you:

Measure and capture key customer experience metrics

Customer loyalty and retention is paramount. ipSCAPE’s post-call survey solution can help you measure and monitor customer experience metrics such as NPS and CSAT.  

Woman completing customer satisfaction survey on her phone
Using ipSCAPE's customisable scripting tool to ensure your agents have all relevant information

Provide Personalised Shopping Experiences

Arm your sales and service team with customer information so they can create personalised shopping experiences. Use our low-code and no-code configuration options to create scripts and workflows that will elevate your brand and customer satisfaction

Achieve automation for call routing and updating store opening hours

Connect customers directly to available staff at their preferred store location and utilise IVR technology to communicate store opening hours and easily update these with a consistent brand voice using our range of Virtual Agents. 

Easily update store opening hours and routing options
ipSCAPE contact centre solution displaying the communication channels call, email and web chat

Offer multi-channel customer service

Service more customers and cater to their communication preferences by providing multiple channels including voice, email, webchat and SMS. 


Provide live support to customers

Use live Web Chat to assist customers to complete their purchases while they browse your online store. 

Chat interaction between customer and contact centre agent
Efficiently respond to customer queries

Use email to efficiently respond to customer queries

ipSCAPE’s email module can help you efficiently manage centralised email inbox accounts, distribute emails to team members, and provide email templates to improve response times.

Take PCI compliant payments

Provide your customers with a secure and seamless transaction experience by taking PCI DSS compliant payments over the phone.  

Take PCI DSS compliant payments over the phone

Retail Communications that integrates with:

Microsoft Teams, PowerBI and Microsoft Dynamics 365 logo

ipSCAPE is a proud partner of:

ipSCAPE is partners with the National Online Retailers Association and Microsoft

Would you like to know more about ipSCAPE?