Technology that supports you through the changing retail landscape
Cloud communication technology
“An increase in loyalty of 5% lifts lifetime profits per customer as much as 76%” – Customer Loyalty Engagement Index, Brand Keys 2021
Reimagine Retail Customer Service
Build loyalty and create deep customer engagement through ipSCAPE’s omni-channel communication technology.
Gain insights into customer behaviour and create customer journeys that create exciting retail experiences for your customers. Whether they purchase from your website, in-store or over the phone, you can personalise the conversation across their preferred channel to create memorable moments.
ipSCAPE integrates with Microsoft’s innovative suite of applications to help you:
Measure and capture key customer experience metrics
Customer loyalty and retention is paramount. ipSCAPE’s post-call survey solution can help you measure and monitor customer experience metrics such as NPS and CSAT.
Gain reporting visibility
ipSCAPE reporting can help provide you with greater insights on the volume of calls and the reasons customers are calling.
Achieve automation for call routing and updating store opening hours
Connect customers directly to available staff at their preferred store location and utilise IVR technology to communicate store opening hours and easily update these with a consistent brand voice using our range of Virtual Agents.
Offer multi-channel customer service
Service more customers and cater to their communication preferences by providing multiple channels including voice, email, webchat and SMS.
Provide live support to customers
Use live Web Chat to assist customers to complete their purchases while they browse your online store.
Use email to efficiently respond to customer queries
ipSCAPE’s email module can help you efficiently manage centralised email inbox accounts, distribute emails to team members, and provide email templates to improve response times.
Take PCI compliant payments
Provide your customers with a secure and seamless transaction experience by taking PCI DSS compliant payments over the phone.
Retail Communications that integrates with:
Trusted by Leading Retailers:
"ipSCAPE scales with our business – our usage is seasonal and ipSCAPE helps us provide service to our customers during peak periods through voice and digital channels such as web chat for live support. "
Leon Dale, Operations Director APAC, Laithwaite’s Wine