Complete your Salesforce Experience with ipSCAPE’s CTI Adaptor
Unlock Powerful Communication Capabilities
ipSCAPE’s CTI Adaptor combines leading cloud communication technology with on ofthe world’s leading CRM – Salesforce.
The Salesforce CTI Adaptor features:
- Click to Call
- Outbound Dialler
- Automated updating of records
- Call Recordings – linked to customer records
- Screen ‘pops’ of leads and contacts
- PCI DSS compliant payment solution
Put your customer’s information at the centre of every engagement, to create more personalised conversations and to better serve your customers.
ipSCAPE is an official Salesforce Partner
Drive Sales Performance
Leverage the ipSCAPE dialler through the Salesforce CTI Adaptor. This increases sales performance by:
- Ensuring that your Sales representatives are able to spend more time talking to customers, and less on administration
- Increasing productivity using features such as click-to-dial
- Linking relevant information such as call recordings and call notes
Achieve complete visibility on all calls with customisable data points captured and automatically updated in Salesforce against leads and contacts from each call.
Immediately access hundreds of pre-made reports in Salesforce to help optimise the perfomance of your team.
Fast Implementation, 24/7 Support
Deployment is easy with integration complete within days. Customer support is available 24/7 and our team takes pride in working with our customers to ensure our technology continues to be a leader in the industry.
ipSCAPE’s CTI Adaptor for Salesforce is available for Salesforce Classic and Lightning.
Make the most of Salesforce
Features that maximise your Salesforce instance to deliver exceptional customer experiences
Search and open existing customer records through field matching such as phone numbers or CLI
Single Screen Agent Experience
ipSCAPE integrates directly into Salesforce. Improve the agent experience with all tools located in one browser
Improve agent productivity using screen pops. Agents can easily configure customer information. Screen pops enables them to better manage every customer interaction
Skills Based Routing
Improve customer experiences by routing callers to the most appropriate agent, based on their profile, preferences, and previous experiences. This information is all delivered via your Salesforce integration
Integrate your IVR with your Salesforce CRM and use customer information and actions from the IVR to route calls more effectively or personalise engagement points
Link to Call Recording
Automatically log call outcomes, duration and notes with call recordings easily accessible within Salesforce