Build deeper relationships with your members
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We help Financial Planning and Superannuation institutions to
Personalise the member experience
ipSCAPE’s intelligent IVR allows you to communicate tailored messages to your members through the IVR. Members can call in and receive personalised messages depending on their query.
Measure, monitor and track customer satisfaction metrics
Gain insight into your customers experiences through implementing post-call surveys that allow callers to rate their experience with you.
Leverage ipSCAPE Insights to track your results over time and review your strategy. ipSCAPE Insights provides a database and a connector to leading BI tools to gain visibility on your member experiences, and drive greater business outcomes.
ipSCAPE’s Speech Analytics solution allows you to understand sentiment without having to spend hours analysing call recordings.
The solution transcribes call recordings and detects satisfaction through the use of certain phrases.
Quickly and effectively route members
Ensure your members speak with the right person for their queries. Through the IVR, members will be routed to member services, general enquiries or event registrations
Manage membership renewals
Ensure that you can execute and report on your renewal campaigns using leading outbound dialler technology.