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Case Studies

ipSCAPE is proud to be working with a diverse range of customers to help improve customer experience and communications

We have helped businesses across a range of industries power their cloud contact centre and improve their customer experience. Discover how we have helped our customers to succeed using ipSCAPE.

Laithwaite’s

Laithwaites provide a direct cellar to door experience for enthusiasts to discover and enjoy a selection of handcrafted wines. 

Find out how ipSCAPE helped the brand launch in Australia and New Zealand with a scalable, easy to use solution that removed reliance on IT support. 

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Compare Club

Serving over a million Australian families every year, Compare Club is one of Australia’s largest comparison companies for Insurance, Utilities, Home loans, Retail and more.

Compare Club needed a cloud customer experience technology solution that was scalable, agile and feature-rich. Find out how ipSCAPE helped Compare Club optimise their sales teams performance by increasing talk time and reducing wait time.

Savvy

Savvy is one of Australia’s leading finance brokers, offering low interest loans for car, leisure, commercial, home and personal purposes. 

Find out how ipSCAPE helped Savvy streamline their operations, simplify their campaign management and record keeping. 

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Australian Collections Services (ACS)

Australian Collection Services are mercantile agents who are experts in recovering unpaid debt and negotiating payments.

Find out how ipSCAPE helped ACS to create efficiencies through comprehensive email and call routing. 

Financial Planning Association (FPA)

FPA is the leading professional body for Financial Planners in Australia, representing the interests of over 12,000 members.

Discover how ipSCAPE helped the FPA to optimise and future-proof their membership communications.

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