Case Studies

ipSCAPE is proud to be working with a diverse range of customers to help improve customer experience and communications

We have helped businesses across a range of industries power their cloud contact centre and improve their customer experience. Discover how we have helped our customers to succeed using ipSCAPE.


Laithwaites provide a direct cellar to door experience for enthusiasts to discover and enjoy a selection of handcrafted wines. 

Find out how ipSCAPE helped the brand launch in Australia and New Zealand with a scalable, easy to use solution that removed reliance on IT support. 

Laithwaites Wine logo

Compare Club

Serving over a million Australian families every year, Compare Club is one of Australia’s largest comparison companies for Insurance, Utilities, Home loans, Retail and more.

Compare Club needed a cloud customer experience technology solution that was scalable, agile and feature-rich. Find out how ipSCAPE helped Compare Club optimise their sales teams performance by increasing talk time and reducing wait time.

Financial Advice Association Australia (FAAA)

The FAAA is the leading professional body for Financial Advisers in Australia, representing the interests of their members.

Discover how ipSCAPE helped the FAAA to optimise and future-proof their membership communications.


Australian Collections Services (ACS)

Australian Collection Services are mercantile agents who are experts in recovering unpaid debt and negotiating payments.

Find out how ipSCAPE helped ACS to create efficiencies through comprehensive email and call routing. 

Allied Credit

Allied Credit is a privately-owned finance company enabling vehicle and equipment manufacturers, distributors and dealership groups to provide branded retail and floor-plan finance products.

Uncover how ipSCAPE supported Allied Credit to reach more customers, drive sales and achieve rapid growth.


ONE CARE Home & Community Support Services

ONE CARE Home & Community Support Services (ONE CARE) is a community healthcare provider offering supportive care services that enable seniors and people with disabilities to enjoy a better quality of life in their own homes.

Find out how ipSCAPE helped ONE CARE to deliver better quality care for their patients.

NESS Super

NESS Super is an industry fund that specifically services electrical contractors and their employees.

Discover how ipSCAPE’s cloud contact centre technology helped NESS Super improve their member experience where they achieved an average CSAT score of 4.87.


Peak Services

Peak Services enable local councils across Queensland, Australia, to outsource their customer service operations to cater for out-of-office hours and provide overflow support during emergency disaster periods.

Find out how ipSCAPE’s easy to use cloud contact centre technology helped Peak Services satisfy their clients’ requirements.

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