Case Study
Allied Credit
“ipSCAPE has provided us with reporting to drive continuous improvement for collections contact strategies resulting in efficiencies in our team for growth and performance.” - Russell Bryant, Chief Operating Officer
1. The Business
Allied Credit is a privately-owned finance company enabling vehicle and equipment manufacturers, distributors and dealership groups to provide branded retail and floor-plan finance products in the Australian market. With growth ambitions of becoming a leader in auto, motorcycle & leisure finance, Allied Credit embarked on a path to launch collections activities, support arrears, asset recovery, hardship and customer service operations.
2. The Challenge
Allied Credit required a feature-rich cloud contact centre solution that included an outbound dialler to power their collections activity, provided the ability to manage multiple brands and reporting to gain visibility into team performance.
3. The Solution
ipSCAPE’s scalable cloud contact centre solution was chosen to due to the the easy-to-use tools that equips Allied Credit with the functionality to create and manage multiple campaigns on behalf of their clients.
Allied Credit leverage ipSCAPE’s predictive and progressive outbound diallers to employ different dialling strategies and improve collection outcomes. ipSCAPE’s advanced IVR enables Allied Credit to configure unique workflows according to their multiple brands and business units. All calls are reviewed and reported on within the Quality Assurance (QA) module to provide business stakeholders with complete transparency into performance.
4. The Benefits
- Effectively managing multiple brands in the IVR
- Increase collections through leveraging the outbound dialler
- Extensive visibility into performance
- In-built Quality Assurance tool