Online and physical store experiences are converging
ipSCAPE is creating seamless customer journeys across the changing retail landscape
Cloud Communication and collaboration technology for Retail
“89% of shoppers have concerns about shopping in physical stores“
“59% of consumers said they are more likely to use curb-side pick up“
Modernise your frontline store communications with ipSCAPE – Retail Connect
Click and Collect Communications
Delight your customers and improve operational efficiencies with Retail Connect.
Unforeseen lockdowns and disruptions to deliveries have caused retail organisations to experience increased pressure to meet customer expectations. More customers are contacting stores about Click and Collect orders, customer support and stock enquiries.
Retail Connect is a communication solution built for frontline retail staff to be able to talk to customers, collaborate with team members and manage service expectations.
ipSCAPE’s Retail Connect solution helps you:
Support your agile workforce
When staff are not serving in-store customers, they can be serving customers on the phone or fulfilling Click and Collect orders.
Enable multi-channel team collaboration
Employees have access to collaboration tools to communicate with other stores or head office across Voice and Chat, through Microsoft Teams
Make data-driven decisions
Visualise data through Power BI to gain visibility on the volume and reason for customer queries
Intelligently route your customers
Efficiently route customer calls to their local store, integrate customer information into your calling workflows to enable self-service opportunities and enable loyal customers to be prioritised
Easily update communications
Provide your business with controls to make communication updates to your customers such as opening hours and announcements especially during unforeseen events such as store closures due to COVID
Retail Communications that integrates with:
Trusted by Leading Retailer:
"ipSCAPE scales with our business – our usage is seasonal and ipSCAPE helps us provide service to our customers during peak periods through voice and digital channels such as web chat for live support. "
Leon Dale, Operations Director APAC, Laithwaite’s Wine