GREAT shopping experiences      

are powered by ipSCAPE 

Online and physical store experiences are converging

ipSCAPE is creating seamless customer journeys across the changing retail landscape

Cloud Communication and collaboration technology for Retail

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89% of shoppers have concerns about shopping in physical stores

59% of consumers said they are more likely to use curb-side pick up

Modernise your frontline store communications with ipSCAPE – Retail Connect

Click and Collect Communications

Delight your customers and improve operational efficiencies with Retail Connect.

Unforeseen lockdowns and disruptions to deliveries have caused retail organisations to experience increased pressure to meet customer expectations. More customers are contacting stores about Click and Collect orders, customer support and  stock enquiries.

Retail Connect is a communication solution built for frontline retail staff to be able to talk to customers, collaborate with team members and manage service expectations.

ipSCAPE’s Retail Connect solution helps you:

Support your agile workforce

When staff are not serving in-store customers, they can be serving customers on the phone or fulfilling Click and Collect orders.

Enable multi-channel team collaboration

Employees have access to collaboration tools to communicate with other stores or head office across Voice and Chat, through Microsoft Teams

Make data-driven decisions

Visualise data through Power BI to gain visibility on the volume and reason for customer queries

Intelligently route your customers

Efficiently route customer calls to their local store, integrate customer information into your calling workflows to enable self-service opportunities and enable loyal customers to be prioritised

Easily update communications 

Provide your business with controls to make communication updates to your customers such as opening hours and announcements especially during unforeseen events such as store closures due to COVID

Retail Communications that integrates with:

ipSCAPE is a proud partner of:

Would you like to know more about ipSCAPE?