Healthcare Communication solutions for great patient experiences

Cloud technology that streamlines communication processes and reduces administration time, so you can focus on providing exceptional patient care

Improving patient outcomes through cloud communication technology

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Empower your employees to provide exceptional patient experiences

Customer experience for Healthcare providers is more important than ever with many healthcare organisations shifting from being reactive during the pandemic, to being proactive and investing in technology that positions them for growth. ipSCAPE’s Cloud communication technology provides you with the tools you need to exceed patient expectations.

“Patients’ perceptions of the quality of the healthcare they received are highly dependent on the quality of their interactions with their healthcare clinician and team ” 

“The healthcare segment is estimated to witness the largest compound annual growth rate (CAGR) of 32.4% from 2021 to 2030 for contact centre technology with many organisations looking to adopt AI into their patient experiences for self-service and automation” 

Find the solution for you

Health Connect

Personalised Patient Experiences

We help Healthcare professionals

Say “Hello” to great patient experiences

ipSCAPE eliminates communication gaps for Healthcare providers, providing a secure, reliable multichannel solution that manages call workflows, live chat, email and call recordings for compliance 

Smiling female nurse asking the desk phone as she checks her email correspondences

“84% of healthcare organisations have completed or are in the midst of modernizing their core IT systems” – Gartner Survey Analysis

For Aged Care

Provide family and friends with the peace of mind that comes with knowing you are only a call away with our intelligent call routing and telephony technology that ensures calls are routed to the right carer and that you never miss a call

Elderly woman seeking care from a young nurse
Nurse taking phone calls in a private day hospital

Private Day Hospitals

Make patients feel comfortable from the first point of engagement with ipSCAPE’s cloud customer communication technology for private hospitals and clinics. Our solution routes calls to the right department or practitioner and enables you to provide outstanding care to patients wherever you are

General Practitioners

Easily manage the influx of calls for booking appointments, getting test results and general enquiries with a cloud telephony system. ipSCAPE can ensure you have the technology in place to ensure you when you are inundated with inbound calls you have the tools you need to ensure patients have a great experience and doctors and staff are still able to make outbound calls. 

Provide telehealth through our cloud telephony solution that also enables calls to be recorded and securely stored. Reports can be generated to see logs of consultations including, when a call took place and the duration. 

 

General Practitioner on a tele-health consultation with a patient

We provide you with the right cloud communication technology so you can focus on providing the best clinical care for your patients

Call recording advanced search functionality

ipSCAPE can provide your healthcare organisations with:

  • Powerful telephony and call routing (IVR) capabilities that are easy to use and update 
  • Enterprise-grade voice to ensure all conversations are crisp and clear 
  • Scalable options through a simple licence model 
  • Call recording options for compliance and training