Provide real-time call centre customer experience feedback using ipSCAPE’s survey functionality.
Net Promoter Score (NPS) for Contact Centre
Net Promoter Score (NPS) is a tool to measure customer loyalty and can be a good indicator of customer experience and tracked over time.
NPS can be a predictor of growth and customer retention and should be used as an on-going measurement tool across many interactions.
Easily create post call centre call surveys in ipSCAPE to capture NPS and find out if customers recommend your company. Workflows can also be created to transfer a customer to a manager if they provided a low NPS or post-call survey score
ipSCAPE Contact Centre Software Capabilities
The ipSCAPE contact centre software platform provides you with all the features you need to run a world-class contact centre.
Intuitive Workflow Builder
Easily create post call centre call surveys with our IVR builder for the measurement of NPS or CSAT.
Improve Agent Performance
Call recordings from call centre agents who receive lower NPS scores can be easily retrieved and feedback provided to improve performance.
Report and Measure
Run live call centre reports showing the NPS scores of agents to measure how the company performance has changed over time.