NPS Survey

Provide real-time customer experience feedback using ipSCAPE’s survey functionality.

Net Promoter Score (NPS) for Contact Centre

Net Promoter Score (NPS) is a tool to measure customer loyalty and can be a good indicator of customer experience and tracked over time.

NPS can be a predictor of growth and customer retention and should be used as an on-going measurement tool across many interactions.

Easily create post-call surveys in ipSCAPE to capture NPS and find out if customers recommend your company. Workflows can also be created to transfer a customer to a manager if they provided a low NPS or post-call survey score

NPS Contact Centre

ipSCAPE Capabilities

The ipSCAPE platform provides you with all the features you need to run a world-class contact centre

Intuitive Workflow Builder

Easily create post-call surveys with our IVR builder for the measurement of NPS or CSAT 

Improve Agent Performance

Call recordings from agents who receive lower NPS scores can be easily retrieved and feedback provided to improve performance

Report and Measure

Run live reports showing the NPS scores of agents to measure how the company performance has changed over time

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