Scripting

Improve the effectiveness and maintain consistent messaging across your campaigns with contact centre scripting

Create Consistent Messaging

Guide your team with personalised information and conversation points using Scripts.

Scripts can be created for each campaign and can include:

  • Customer details – Name, products they use, last interaction date
  • Images
  • URL links
  • iframes – to your CRM or any web-based tool
  • FAQs
  • Data capture
  • Email or SMS buttons to instantly send information
Advanced Scripting Capabilities
Advanced Scripting Capabilities

Configurable Display Options

Take full control of the scripting requirements for your contact centre, without the need to involve IT. 

The easy to use, no-code Script builder provides multiple layout options with pre-defined script objects. Templates can be saved and used for future campaigns. 

Features to improve campaign performance

Create a consistent message across your inbound and outbound campaigns through contact centre scripting.

Interactive Agent Scripts

Scripts can contain information to help personalise the conversation including contact details and call history. Information can be also be added to the lead during the call.

Product Catalogue Script Integration

Your product information such as pricing, descriptions and conditions can be incorporated directly into your agent scripts. Agents can access the latest information at their fingertips. 

Comprehensive Training

In-depth supervisor and agent training of the ipSCAPE platform ensures contact centre administrators can confidently utilise scripting functionality that delivers results.

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