Cloud Customer Communication technology company ipSCAPE adopts Azure Communication Services for powerful digital engagement
23rd May 2023: ipSCAPE, a leading provider of digital engagement solutions, has announced that it is using Microsoft Azure Communication Services to power its new web chat platform.
Azure Communication Services is a fully managed communications platform that taps into other Azure services for AI capabilities including sentiment analysis and translation. Azure Communication Services forms the foundation of ipSCAPE’s new digital capabilities, with the first launch being their new web chat functionality.
“By leveraging the capabilities of Microsoft Azure Communication Services, we are now able to provide our clients with an enhanced digital engagement experience that meets the highest standards of security, scalability, and reliability. We are excited to be the first company in Australia to offer this innovation to clients and are looking forward to announcing further developments to our digital capabilities” said ipSCAPE CEO Fiona Boyd.
ipSCAPE customers can create responsive desktop and mobile web chat experiences that are more engaging and interactive than ever before. The platform offers features such as real-time chat, audio, and file transfer, making it easier for businesses to connect with their customers.
“We are helping businesses connect with their customers more efficiently and effectively and are pleased to see ipSCAPE using Microsoft Azure Communication Services to strengthen the connection between brands and their customers,” said Bob Serr, VP of Azure Communication Services, Microsoft.
ipSCAPE customers including Laithwaite’s Wine have already adopted the new Azure Communication Services powered Web Chat. “We have been using ipSCAPE for over 11 years and this latest innovation is in line with our own digital aspirations to provide incredible service to our wine customers.” explains Rachel Robinson CEO at Laithwaite’s Asia Pacific.
With its cloud native software, ipSCAPE enables customer service and sales teams to have multichannel interactions with customers that build loyalty and improve satisfaction. ipSCAPE has extensive experience in the SME and mid-market sector powering the customer communications of high growth companies across sectors including financial services, utilities, and retail. Building on its Contact Centre capabilities, ipSCAPE also provides value added features including business intelligence, advanced analytics, and AI services to drive innovation in Cloud Communications.
ipSCAPE is an Australian contact centre technology company founded in 2005, which provides cloud communication solutions and enables businesses to connect with their customers through Voice, Web Chat, Email and SMS.
Designed and developed in Sydney, Australia ipSCAPE is a leader in the CCaaS (Contact Centre as a Service) segment and continues to innovate its scalable and feature-rich omnichannel solution that easily enables remote working for Sales and Service teams.
ipSCAPE is a proud partner of Microsoft and works closely with Microsoft on product, infrastructure, and innovation across their cloud contact centre platform.
ipSCAPE is built on Microsoft Azure with Azure products and features powering innovations including Virtual Agents and Digital engagement tools with deep integration capabilities across business applications including Microsoft Teams, Dynamics, and Power BI, as well as several other market leading CRM and Analytics solutions.