12 October 2016
Australian cloud contact centre pioneer ipSCAPE has been selected as the recipient of the 2016 Frost & Sullivan Australia Cloud Contact Centre Vendor of the Year award.
The award, which will be presented to ipSCAPE at an awards ceremony in Sydney on 8 December 2016, recognises ipSCAPE as the best performing cloud provider in Australia over the last year. This is based on evaluation across several criteria, including revenue growth, market share growth, customer wins, services portfolio and overall growth strategy.
John Palfreyman, Executive Chairman, ipSCAPE, says: “It’s an honour to receive the award for the 2016 Frost & Sullivan Australia Cloud Contact Centre Vendor of the Year. This recognition is a testament to the great progress we have achieved over the last year.
“During the last year, ipSCAPE has strengthened its capabilities in the Cloud/Hosted contact centre market. We partnered with Telkomtelstra, a joint venture between Telkom Indonesia and Telstra, to offer cloud contact centre solutions in the Indonesian market. We also released a multilingual capability to enable an Asian language user interface and launched an online help centre and knowledge base to enable self-service for channel partners and end-users.
“Over the next year, we look forward to continuing our focus on API development – further enabling integration capabilities and the broad range of third party applications to create a fully integrated customer service platform for our channel partners and customers.”
To be a recipient of the Frost & Sullivan Vendor of the Year Award, companies must demonstrate excellence in growth, innovation, and leadership. This typically translates into superior performance in three key areas: demand generation, brand development, and competitive positioning.
IpSCAPE is an Australia based cloud solution provider, which develops and delivers contact centre applications and technology solutions via the cloud platform.
The company has been offering cloud-based contact centre solutions for over ten years and offers services across Europe, Asia and Australia.
About ipSCAPE: ipSCAPE is a global leader in cloud contact centre solutions. Founded in Australia in 2005, it has grown to have operations in 27 countries. Through its scalable, innovative, cloud-based and omnichannel solutions, it remains a leading-edge innovator of call centre technology.