Blog

The traditional call centre is evolving. Gone are the days when the humble telephone was the sole means of communication between customers and businesses - in today’s digital world, new forms of technology are making it increasingly faster, easier, and more convenient...

Author: Erik Meijer ipSCAPE Non-Executive DirectorClick here for the Indonesian language version It’s a well understood fact by customer driven businesses that customers are demanding more flexibility than ever before. They want businesses to meet them where they are,...

ipSCAPE strengthens presence in Asia with the appointment of Erik Meijer as newest Board member Australian Cloud Contact Centre and Customer Experience technology innovator ipSCAPE has added heavyweight telecommunications executive Erik Meijer to its Board of...

Digital transformation has become a top priority for organisations in a post-pandemic world. With so many cloud telephony solutions out in the market, including numerous VOIP options, it is important to choose the right solution for your business. VoiP products have a...

We are proud to announce that ipSCAPE’s Chief Executive Officer, Fiona Boyd has been recognised in the NSW Premier Export Awards, as a finalist for the NSW Women in International Business Award.   This award is for outstanding achievement in international business by...

Contact Centres are dynamic and high energy environments, requiring a contact centre leader to have clear KPIs to provide visibility on the performance of your team. The challenge for establishing KPIs for your contact centre is understanding what action you will take...

COVID-19 has drastically changed the way consumers shop, with shoppers embracing more ways to engage with brands beyond brick-and-mortar stores to include an increasingly digital lifestyle.  Restrictions are forcing retailers to have flexible communication tools...

CRM vs Contact Centre Software   Companies need the right tools and technologies to provide exceptional customer service that sets them apart from their competitors. Contact centre technology is a crucial tool for facilitating customer engagements and improving...

ipSCAPE has proudly been recognised at the Stevie Awards for Innovative Use of Technology in Customer Service for Non-Profit. The Stevie Awards are the world’s premier business awards, created to recognise the achievements and positive contributions of organisations...

The Federal Government’s Digital Transformation Agency (DTA) has launched its new Cloud Services Marketplace. DTA’s marketplace provides government agencies with a list of preferred suppliers for cloud consulting and cloud technology services to meet their complex...

 Although call centres and contact centres are distinctly different, the two terms are often used interchangeably. Call centres use voice as the sole communication channel to service inbound and outbound phone calls. Alternatively, contact centres offer a range of...

PCI DSS Secure Payments for Contact Centres The Payment Card Industry Data Security Standard (PCI DSS) is a set of standards designed to protect the security of credit card holders. All businesses (no matter how big or small they are, or how the sales are generated –...