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Consumer Power: What it Means for Business

Consumer Power: What it Means for Business

The internet has opened up a whole new world for consumers; we can now compare products and services, pricing and features in a matter of minutes. In the UK alone, the Office of Fair Trading recently stated that £240 million a year is collectively saved by the...

Getting Ahead of the Pack and Staying There

Last week I penned an article for the Rust Report discussing how consumer expectations and technology developments are having an impact on businesses.   Getting Ahead of the Pack and Staying There News that consumer expectations have changed forever is not new....

ipSCAPE Riding a Cloud in Asia

by Brad Howarth (The Australian) SOFTWARE: While few Australia software-as-a-service companies have yet turned to the Asian market, Sydney-based ipSCAPE has gone in guns blazing.   ipSCAPE is the developer of a cloud-based contact centre system. In July it...