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What is CX?

What is CX?

You’ve probably heard of the acronym CX – and you may be aware it stands for ‘customer experience.’ But what exactly does CX encompass? And why is it an important consideration for a contact centre? Firstly, what do we mean by ‘CX’? CX (or customer experience)...
How to Record a Phone Call Using Call Recording Software

How to Record a Phone Call Using Call Recording Software

The ability to record phone calls in your call centre or contact centre can be highly beneficial for your business, from ensuring compliance, to improving agent performance and enhancing the customer experience. Call recording software is an essential tool that can be...