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Customer Service Symposium speaks the truth, but who is Listening?

Companies ‘Still Grappling’ with Basics of Customer Service

Adam Bender, CIO (syndicated in Computerworld and Tech World.) Organisations should not view communication channels in silos, says Telstra official.   Increasing connectivity and consumer expectations should force businesses to change how they interact with...
Customer Service Symposium speaks the truth, but who is Listening?

9 Trends that will drive the Future of Customer Service

Business success has always been driven by the quality of customer service. However tomorrow’s customers will expect more, be increasingly fickle, and more readily take advantage of the growing ease of switching between vendors. Outstanding excellence in customer...

TELSTRA-Backed Cloud Call Centre Provider, IPSCAPE Going Global

Stuart Corner (ITwire)   ipSCAPE’s plan is to go to market through carriers and in Europe it partners with BT, whose main focus to date has been the UK market.   “In January we will be going into Ireland with BT and we are formalising the alliance with BT...