During the 5th Quadrant Customer Service Industry Symposium this week, the message was clear that the future of customer service is an evolving beast. After a few warm-up exercises to wake up the crowd, keynote speaker Dr. Catriona Wallace covered some interesting...
Adam Bender, CIO (syndicated in Computerworld and Tech World.) Organisations should not view communication channels in silos, says Telstra official. Increasing connectivity and consumer expectations should force businesses to change how they interact with...
Business success has always been driven by the quality of customer service. However tomorrow’s customers will expect more, be increasingly fickle, and more readily take advantage of the growing ease of switching between vendors. Outstanding excellence in customer...
Stuart Corner (ITwire) ipSCAPE’s plan is to go to market through carriers and in Europe it partners with BT, whose main focus to date has been the UK market. “In January we will be going into Ireland with BT and we are formalising the alliance with BT...
