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Why Marketers Should Care About the IVR

Why Marketers Should Care About the IVR

Imagine this: You call an organisation; a brief moment of static silence before you hear –   “Hell–o” – the muffled, robotic voice begins to read the options.  “Press 1 for Sales, 2 for Support, 3 for Accounts”   The audio skips as the options are listed. You...
Create a COVID-Safe Contact Centre

Create a COVID-Safe Contact Centre

Workplaces across the world have needed to adjust their policies and processes to ensure they create a COVID–safe environment for employees. The Australian government has provided guidelines for businesses to ensure they are reducing the risk of...