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CRM in the Cloud or on Site – what is best for you?

Ulrika Hedquist (Computerworld New Zealand)   Post-recession, many organisations have invested in CRM systems to help attract and retain customers but, as Ulrika Hedquist discovers, on-premise solutions are still a valid option despite the hype around the cloud....

Great Customer Service let down by Technology

In a world where great customer service is a key objective for most companies, it’s a shame that sometimes the people answering the calls are let down by the technology they are using.   It’s a sad reality that I recently experienced first-hand in a telephone...

Serving Customers through Social Media

I was invited to attend an AMPlify presentation by Jeremiah Owang about “Serving Customers through Social Media”.   It was well worthwhile and reassured me that ipSCAPE is not missing a trick when it comes to our social media strategy – although some ipSCAPE...