What is Call Centre Interactive Voice Response (IVR)?

What is Call Centre Interactive Voice Response (IVR)?

Call centres play a crucial role in the customer experience journey. One of the primary challenges of making sure the customer experience is smooth is getting the customer to the right person. Technology has evolved dramatically with a breadth of options from the push...
AI Call Centre: A Guide to Leveraging AI for the Future

AI Call Centre: A Guide to Leveraging AI for the Future

It’s no secret, Artificial intelligence (AI) is transforming the customer service sector in unprecedented ways, opening new possibilities for organisations to reduce operational costs, while driving business performance. Emerging technology such as Artificial...