Call Centre vs Contact Centre: Everything You Need to Know

Call Centre vs Contact Centre: Everything You Need to Know

 Although call centres and contact centres are distinctly different, the two terms are often used interchangeably. Call centres use voice as the sole communication channel to service inbound and outbound phone calls. Alternatively, contact centres offer a range of...
Maintaining Payment Security- is your Business PCI DSS Compliant?

Maintaining Payment Security- is your Business PCI DSS Compliant?

PCI DSS Secure Payments for Contact Centres The Payment Card Industry Data Security Standard (PCI DSS) is a set of standards designed to protect the security of credit card holders. All businesses (no matter how big or small they are, or how the sales are generated –...
ACMA Changes to Outbound CLI

ACMA Changes to Outbound CLI

New regulatory requirements have been introduced by the Australian Communications and Media Authority (ACMA) which will apply to all voice service providers and carriers. These changes commenced from 1st April, 2021 and are currently in effect. What changes are being...
ipSCAPE Receives Recognition as Qualified Local Buy Supplier

ipSCAPE Receives Recognition as Qualified Local Buy Supplier

ipSCAPE is proud to be a recognised as pre-qualified supplier for Local Buy, the leading procurement body for across Queensland. Through Local Buy, government departments and local councils can speed up the procurement process with all due diligence already have been...
10 Best Contact Centre Software Features

10 Best Contact Centre Software Features

When choosing Contact Centre technology solutions for your business, it may be daunting to be faced with lots of acronyms and jargon. In reality, contact centre software is easy to understand when you concentrate on the outcomes and what the technology is actually...