ipSCAPE receive recognition for Innovative Use of Technology in Customer Service at the Stevie Award 2021
ipSCAPE has proudly been recognised at the Stevie Awards for Innovative Use of Technology in Customer Service for Non-Profit. The Stevie Awards are the world’s premier business awards, created to recognise the achievements and positive contributions of organisations...
ipSCAPE joins DTA Cloud Marketplace as a Preferred Supplier
The Federal Government’s Digital Transformation Agency (DTA) has launched its new Cloud Services Marketplace. DTA’s marketplace provides government agencies with a list of preferred suppliers for cloud consulting and cloud technology services to meet their complex...
Call Centre vs Contact Centre: Everything You Need to Know
Although call centres and contact centres are distinctly different, the two terms are often used interchangeably. Call centres use voice as the sole communication channel to service inbound and outbound phone calls. Alternatively, contact centres offer a range of...